01The short version
- Nichelix has a free plan, and SVKT AI YouTube Creator Tools is free to install. No card is needed to try them.
- Subscriptions renew automatically until you cancel, and you can cancel at any time.
- After you cancel, you keep access until the end of the period you already paid for. We do not refund unused time.
- We refund duplicate or mistaken charges, charges for periods a sustained outage prevented you from using, and any refund required by law or by our payment provider's consumer protection rules.
- Approved refunds go back to the original payment method, usually within 5 to 10 business days.
02Scope and product policies
This policy covers purchases of SVKT LLC products. Each product may publish its own refund policy, which applies in addition to this one and controls for that product where the two differ. For Nichelix, that is the Nichelix Refund & Cancellation Policy at nichelix.com/legal/refunds. This policy forms part of our Terms of Service.
03Nichelix Pro subscriptions
Nichelix Pro is a subscription billed either monthly (currently US$18 per month) or yearly (currently US$144, paid once for 12 months), at the price shown at checkout. Applicable sales tax or VAT is calculated at checkout. Both plans renew automatically until cancelled.
Try before you pay
The free plan does not require a card and lets you evaluate the data and the workflow before subscribing, so paid access is not sold on a trial basis.
Cancelling
You can cancel at any time from Manage subscription on the Pro page inside Nichelix, or through your Link account at app.link.com. When you cancel, your subscription does not renew again, you keep full Pro access until the end of the month or 12-month term you already paid for, and your account then returns to the free plan. Your saved collections are kept.
When we refund
We do not refund the unused part of a monthly or yearly period after cancellation. We will refund a payment when:
- you were charged in error, for example a duplicate charge;
- a sustained outage prevented you from using the service for a significant part of the paid period; or
- a refund is required by mandatory consumer protection law in your country, or by the consumer protection rules of our payment provider.
Not refundable
- Unused time in a period you already paid for.
- Renewals you forgot to cancel. Please cancel before the renewal date; you keep access until then either way.
- Accounts closed for breaching the Terms of Service, for example scraping or reselling data.
04SVKT AI YouTube Creator Tools
SVKT AI YouTube Creator Tools is free to install from the Chrome Web Store. It has no in-app purchases and takes no payments. Premium features are unlocked with activation codes that we provide to members of our creator community programs; the codes are not sold through the extension. See the extension's own terms at svktyoutubetools.com/terms.
05Vidiculous
Vidiculous is in development and is not offered for sale. We do not take payments, deposits or pre-orders for it.
06Payment processing and your statement
Payments are processed by Stripe. For Nichelix purchases, Stripe's Managed Payments service is used and Stripe's Link acts as the merchant of record: the checkout page, receipts and invoices are provided by Link, and Link applies consumer protection rules, such as statutory cooling-off periods, where the law of your country requires them. On your card or bank statement, Nichelix charges appear as LINK.COM* NICHELIX.COM.
Prices are shown in US dollars. Your payment provider may show a local-currency equivalent at checkout. We are not responsible for exchange rate differences or fees charged by your own bank.
07How to request a refund
Email billing@svktllc.com from the address on your account (for Nichelix, you can also use the contact address in the Nichelix refund policy). Please include:
- the product and the email address on your account;
- the date and amount of the charge, or the receipt number;
- a short description of the problem.
We reply within one business day and give you a decision within five business days. If we need more information, we will ask once and clearly.
08Processing time
Approved refunds are issued to the original payment method through the payment provider that processed the charge. Refunds cannot be sent to a different card or account. They typically appear on your statement within 5 to 10 business days, depending on your bank.
09Billing questions and chargebacks
If you do not recognise a charge or believe something is wrong, please contact billing@svktllc.com first, or contact Link support from your receipt. We can correct billing mistakes much faster than a card dispute can.
If you open a chargeback, we will provide the payment provider with our records of the purchase and of your use of the service. Chargebacks filed for services that were delivered as described may result in the account being closed.
10Your statutory rights
Nothing in this policy limits rights you have under the mandatory consumer protection law of the country where you live. Where that law gives you a stronger right to cancel or to a refund, that right applies.
11Contact
Billing and refunds: billing@svktllc.com. Everything else: support@svktllc.com or +1 (314) 555-0143. Please read this policy together with our Terms of Service and Privacy Policy.